Shipping and Returns

PAYMENT METHODS

Paypal, Visa and Mastercard – Fuss free and immediate payment via Paypal’s secure transaction platform. Payment by Visa and Mastercard does not require a Paypal log-in account.

SHIPPING METHODS

Regular orders that are placed after 6pm will be processed and dispatched the next working day.
*Working day - Monday through Friday excluding weekends and public holidays.

Delivery

Delivery is expected within 3 to 5 working days and can reach up to a maximum period of 1 week depending on your preferred choice of destination. 

RM20: flat rate courier service for deliveries below RM100

Free shipping for purchases above RM100.

In the event that your order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full postage cost of redelivery will have to be borne by the customer. To avoid delays, please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package.

 

RETURNS & EXCHANGES

Size and colour exchanges are available and applicable only for the same product, subject to stock availability. If you wish to exchange to a different product, the new item has to be of similar/higher value of which the customer has to pay the difference. Exchanges must be notified of, confirmed and returned within 7 days from order fulfillment. Please contact us at info@keypowersports.my with your order number and product exchange information. Upon confirmation by our customer service representatives, please proceed to send your return in via registered postage. All postage costs incurred from size exchanges will be borne by the customer. Exchanges can also be made by dropping off the item at the our head office:

KPM Sports Sdn Bhd
No.28-2, Jalan Metro Pudu 2,
Fraser Business Park, Off Jalan Yew,
55100 Kuala Lumpur.

Tel: +60 3-9226 3716

Note: All 2XU branded items are non-returnable, non-exchangeable and non-refundable. unless in the unlikely event of an error in your order received due to our oversight.

Sale purchases are final and non exchangeable.

All returns must be securely packaged and returned in brand new, unworn and unwashed condition, in its original packaging and the tags still attach on the product (most of 2XU product comes with hanging tags) . Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the customer.

We currently do not offer other types of exchanges, returns and refunds, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, all postage incurred will be borne by us. If you have received a wrong or faulty order, please contact us within 5 days from order fulfillment.

Due to mass manufacturing processes, please note that garments may have a 0.1" - 0.9" difference in measurements from the actual stated sizing measurements provided on the website. Please note that this difference cannot be considered as a defect or fault.

 

QUESTIONS & FEEDBACK

If you have any other inquiries or feedback, please do not hesitate to contact us at info@keypowersports.my.